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Customer Care & Fine Attention to Detail. What Timber Ridge Firewood Is All About.

by | Dec 16, 2020

Have you ever dealt with companies that make you feel like you’re just another transaction?
Like your only purpose is helping them raise their bottom line?

At Timber Ridge Firewood, we believe in customer care. By working with us you will receive a personalized experience and get the benefits of building a long term relationship with a company that cares about you. Keep reading to learn more about how we do things.

Here are 5 crucial factors to consider when purchasing firewood from us!

1. Accessibility & Timeliness

Timber Ridge Firewood operates year-round and is dedicated to serving commercial/residential clients in a pinch or on short notice. We offer pickups or deliveries in evenings and weekends upon request to offer the best customer care to fit your schedule.

Timber Ridge Firewood is also happy to deliver unguided as long as we have adequate drop-off instructions. We understand that not everyone can make regular work schedules work, and we are happy to accommodate different people’s needs.

Our client’s schedules are just as important to us as our company schedule. We value the fact that people need firewood, and not everyone always thinks far enough ahead or just decides the last minute they need wood. Since we understand that concept, we are continually expanding and refining our process to serve our clients to the best of our capabilities.

We strive for delivery within 7 days maximum and are happy to accommodate express orderers even during peak seasons. Once we have your information, we will book you into our delivery calendar, providing different delivery options. Upon confirmation, you will get notified the day before your delivery with a rough time estimate. On the day of your delivery, you will have a 30-45 minute heads up before arrival. We try to make the booking process simple making our company accessible and flexible to our clients’ individual needs.

2. Customer Care: Your Experience

At Timber Ridge Firewood, we want to develop a relationship with our clients providing them with the best customer experience and customer service possible – this is all part of our customer care philosophy. We are constantly thinking of new ways to make purchasing your firewood easier while still receiving the best service from us possible.

Our team is full of friendly, driven, and respectful young people knowledgeable in the firewood industry. We want to make sure that our clients are happy with our product and service process every time they interact with us.

3. Quality Assurance

Timber Ridge Firewood only stocks mid-grade to premium quality firewood. We do not stock low-quality firewood because we want our clients to have the best burning experience possible every single time they burn our firewood. We strive for quality firewood year-round without ever running out of inventory.

Our firewood is cut to 16” and goes through a firewood processor. It is uniform in size and dry upon pick up or delivery. We use moisture meters to test our firewood before delivery, ensuring that the wood is dry when it arrives at your location.

4. Quantity Assurance

When receiving a pickup or delivery from Timber Ridge Firewood, we take the time to hand stack the firewood to ensure there is no air space, and the quantity is accurate. We base our volume on a stacked cord of firewood, 4 x 4 x 8, 128 cubic feet. This system allows us to measure out any quantity of firewood and charge by the cubic foot ensuring that our clients get their money worth.

5. The Timber Ridge Customer Care Guarantee

Timber Ridge Firewood guarantee’s the quality and quantity of our firewood and our customer care. If you are ever unhappy with your product or our services, please bring it to our attention so that we can make it right.

We will happily bring you more firewood if the quantity is ever short, and we will swap out your wood entirely if you are not happy with the quality. It is our belief that clients should have their expectations met and that it’s our responsibility to meet those expectations.

We offer these guarantees without extensive questioning and no hesitation. If your unhappy or unsatisfied, we will happily take care of it for you. There are zero risks when purchasing firewood from Timber Ridge because we have your back no matter what.


About Timber Ridge Firewood

Timber Ridge Firewood is a family-owned and operated firewood company that offers our services to Calgary and surrounding areas. Nicholas and Steven Boivin are the founders and owners of the company. We work diligently to create the easiest and best firewood experience for all of our clients.